Changes to the recorded debits of an account issued on the day are generally dictated by four different reasons, to each we are dedicating a paragraph.
N.B. Before proceeding, we need to make sure we have the hard copy of the previously printed and numbered guest bill. This bill must be cancelled in all its copies.
REASONS FOR WHICH IT IS NECESSARY TO INTERVENE ON THE CHARGES RECORDED FOR TAX PURPOSES OF THE DAY
- The user must edit/reverse hotel service charges erroneously recorded for tax purposes, and disputed by the guest.
See Section Editing or Reversing charges on bills issued on the day of this manual.
- The user must edit/reverse charges for erroneous Tourist Tax, and disputed by the guest.
See Section Reversing the Tourist Tax on a bill issued on the day of this manual.
- The user must apply a percentage discount to hotel service charges, erroneously recorded for tax purposes without considering a special price.
See Section Discounts on charges in a bill issued on the day of this manual.
- The user must change the description of the service charged to the account.
See Section Editing Charge Description on bills issued on the same day of this manual.
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