Over the years, several customers have reported infrequent – but recurring – issues relating to “No open test series found in a test queue”.
Given the infrequency it occurs – and the inability for our customers to replicate the issue – it has proven challenging for Basis Technologies to identify the root-cause of the issue to date.
As such, a new workaround Utility program /BTI/TE_RU_CREATEMISSINGSERIES has been created to serve two purposes
1) to enable Customers to manually resolve the issue retrospectively if/when it occurs.
2) for Customers that are seeing this happen more frequently to be able to proactively mitigate the issue by running periodically as a scheduled job.
Figure: Utility Program to create missing test series.
More details on this Change and its associated configuration and setup can be found in this online Change Note
If you do see this issue, Basis Technologies would still request that you raise a Support Ticket so that we get visibility of the issue, as we are keen to identify the underlying root-cause and be able to implement a permanent fix in the future.