6.2 Manage Speed Dials

The Speed Dial feature provides the ability to create speed dial groups which can published to Console groups. Speed Dial groups are populated by uploading CSV files. When speed dials are published to Console groups, the speed dials will automatically be visible to all operators within that group. Multiple speed dial groups may be published to operator groups. These speed dial groups cannot be updated via the console and can only be updated on the Console Server.

To add Speed Dials

1. Go to Console Management => Speed Dials
2. Click Add to configure a new Speed Dial Group.
3. Download the Speed Dial CSV template by clicking “Download Template”
4. Populate the CSV template with your speed dial entries. The ‘Display Name’, ‘Name’ and ‘Number’ are all required fields.
   
5. Provide a Speed Dial Group name, description and upload the CSV containing the speed dial entries. When finished, click Save.
   

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