6.4.8 Configure Call Queue

Configure queuing to display CUCM Hunt Group statistics within Console.

CONSOLE Server requires the following items to be configured for the queuing functionality to operate:

• CUCM 10x or Higher
• In order to obtain queuing information, CONSOLE server leverages the Cisco Real Time Monitoring Tool (RTMT) service on call manager. To support the RTMT client, several services/servlets need to be active and running on the server. Please refer Cisco documentation for the current list of these services/servlets.

Configure Queuing in Call Manager

• Create a New CUCM Queue Monitor for Use with Akkadian Console Operator. Log into CUCM using administrative access. Then browse the User Management => Application User => Click Add New.
  
• Configure Queue Service Settings. To successfully configure Queues, a Hunt Group must have call queuing enabled in addition to the creation of an application user within Call Manager under Standard CUCM Admin Users and the Standard Real-time and Trace Collection Groups. Please fill out the following fields for Queues.
  

Service URL	URL to the current CUCM server. The server URL should reflect the following format: https://CUCM IP Address/perfmonservice/services/PerfmonPort
Username	Enter the application username created in Call Manager
Password	Enter the application password created in Call Manager
Hunt Pilot Numbers	User the pilot numbers configured in Call Manager

*Note: Akkadian Console Operator does not validate the hunt pilot numbers; please ensure the hunt pilot numbers entered are valid within CUCM, as accurate information will only display with valid pilot numbers.

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