3.2.2 Creating CUCM Application User

Create a New CUCM Application User for Use with akkadian Console Operator:

1. To get started, log in to CUCM using the administrative access.
2. Navigate to User Management page: Application User> Click Add New.
3. Create a new application user. (example “Console”)
   
4. Scroll to down Permission Information and click on Add to Access Control Group.
5. Add the user to the following Groups:

• Standard CTI Allow Call Monitoring
• Standard CTI Allow Call Park Monitoring
• Standard CTI Allow Control of All Devices
• Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf
• Standard CTI Enabled
• Standard TabSync User
• Standard CCM Server Monitoring (Optional for Queue Monitoring)
• Click Add Selected.

Click Save at the bottom of the page when finished

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