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Pureservice - User Manual - Zone
Table of Contents
Pureservice - User Manual - Zone
Agent Console
Login
Terminology
Console header
Notifications
User settings
List section
Dashboard
Trend graphs
Donut charts
Prioritized work list
Tickets
List menu
List functions
Ticket filter
List view
Bulk operations
Board view
Map view
Create a new ticket
Select template
Classification sidebar
Ticket details
Working with a ticket
Header
Sidebar
Center content
Communication
Tasks
Attachments
Time tracking
Service targets
Relationships
New relationships
Relationship views
Create a change from ticket
Apps
Documaster-lookup
User information
Company information
Latest tickets
Pureservice 2 lookup
SCCM lookup
Links
Jira
Create new issue
Working with existing issues
Changes
List menu
List functions
Board view
Change filter
Create a new change
Classification sidebar
Change details
Working with a change
Header
Sidebar
Center content
Details
Attachments
Time logs
Relationships
New relationships
Tasks
List menu
List functions
Task filter
Select task template
Contacts
Contact list
Contact management
User profile page
Header
Sidebar
Center content
Company profile page
Announcements
Announcements in Selfservice
FAQs
List functions
FAQ filter
Create new FAQ article
Working with a FAQ article
Assets
Working with an Asset
Asset Relationships
Search
How to search
Results
Commander
Reports
Pureservice app
Login
Home screen
Menu
Search
Notifications
Create new ticket
Tickets
Users
Companies
Settings
Pureservice connect
Download as PDF
Service targets
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