The ticket lists have several important functions: customizable list view, resizable columns, column sorting, indications of unsaved changes, download list (as CSV file), filters to create custom lists, marking tickets for deletion, and assigning to oneself. Elements in ticket lists are automatically updated if modified by someone else.
Customizable list view
You can customize the list view by choosing which columns you want to see. The column menu appears when you right click on a column header.
You can move a column with drag and drop.
To resize a column, simply drag the column border to the desired width.
Clicking on a column name sort tickets by it, and changes the sort order. An icon inidicates whether the list is sorted in ascending 
or descending 
order.
Unsaved changes
The pencil icon 
, in the leftmost column, indicates if a ticket has any unsaved changes. In addition, parts of the row, such as Company, Status and Created are highlighted.
You can access a ticket list menu from the list view, which allows you to perform several actions on a ticket, as well as bulk-operations on two or more tickets.
Delete ticket
Agents can mark tickets for deletion to show the administrators that the marked ticket can be deleted. Agents cannot delete the ticket themselves, as this require access to the admin console.
To mark a ticket for deletion you need to right click one or more tickets in the list and chose Mark selected tickets for deletion
Assign to me
Agents and administrators can assign tickets to themselves directly from the list view.
This is done by selecting one or more tickets, rightclicking, and selecting “Assign to me” or “Assign to me and open”.
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