Recovering an Orchid Core VMS Server

There are some instances in which an Orchid Core VMS server will become unavailable to Orchid Fusion VMS. When this happens, as long as you have permissions to access the server, you will notice all of the following in relation to the unavailable Orchid Core VMS server:

• Any cameras on the Stage will display an error
• The Users list will display “Failed to fetch users”
• The Servers list will display “Orchid server is unavailable”
  

The Orchid Core VMS server may be unavailable for a number of reasons, including:

• The Orchid Core VMS server is down
• There is a problem with the network
• There is a password/authentication issue

Possible Fixes

1. The first and easiest potential fix is to Recover this Orchid Server (which is documented in the Edit Orchid Core VMS Server Settings section of this guide).
2. Verify that the logged in user has access to the Orchid Core VMS server.
3. Check the network for broken connections, improper addressing, outages, etc.
4. Check the condition of the Orchid Core VMS server.
5. A less desirable fix is to delete the Orchid Core VMS server and then add it back into the Orchid Fusion VMS system. (Refer to the Adding and Managing Orchid Core VMS Servers section for instructions on how to delete and add a server.)

!With the last method, you will lose any Orchid Fusion VMS permissions that were configured using the original server.