FAQs

Please review the following questions. A short response has been prepared on this page, with a links to sections that can provide further details provided as well.

1. Why can’t I login?
There are a few reasons why users may have difficulty logging into the EPC Web App for the first time. Contact your System Administrators to assure they they have a) Created your username and password b) Assigned your user to an environment.
If you experience further difficulties, please see the technical support section.

2. Why does my home page display “No Data Found” ?
The widgets on your home page are highly customization and must be set up by your System Administrators. If your System Administrators have not setup your organization’s default widgets, they will have to be set up by users. For further details on how to setup and customize widgets, please see section 4.2.1.

3. How do I disable browser notifications?
Browser notifications are disabled through the individual settings of each browser. For further details on how to disable these notifications, please see section 6.2.

4. How do I change environments?
Users can change environments through their “My Profile” pages. For step-by-step instructions on how to change environments, please see section 8.1.

5. Why can’t I preview files?
Document preview is limited by both document type and by browser. To see a complete list of documents available for preview, please see section 4.7.4.1.1.2.

6. Why my new languages settings have not been updated to the modeler?
When changing languages settings, you must also restart the EPC server. This will require your IT/System Admin support, please see section 10.4.6.6.