1.5.3. GUEST PREFERENCES Basic Table

To outline the preferences of a guest, it is necessary, first of all, to organise in the GUEST PREFERENCES Basic Table all factors for which the guest might express specific preferences, and whose satisfaction means for the hotel to offer an added value;

The table includes 3 macro categories of preferences:

1) Room Preferences such as specific equipment or accessories, location or the number of the favourite room.

2) Restaurant Preferences or specific allergies or intolerances, favourite wine labels or the most suitable restaurant table.

3) Service Preferences in which guests might be interested and of which they might make use during their stay.

Thanks to these lists, the user can quickly insert in the reservation the preferences expressed by the guest for a specific stay, or recall those already expressed during previous stays and inserted by other colleagues in the Guest profile form. It is also possible to carry out targeted surveys on the preferences expressed over the years (See profile section 2.2.4.2 Preferences or 3.1.1
Individual Booking Overview).

1. INSERTING A PREFERENCE ITEM
   Select the macro category of preferences where you wish to insert the new item and place your cursor on the associated form below.

• Click the indicated button.

• Code field: enter an identification code for the preference. The code cannot consist of more than 5 characters, alphanumeric. We recommend using ‘speaking’ encodings, which can suggest the context they refer to.

• Description field: briefly describe the preference considered.

• Order field: determine the display order of the item in the value list.

• Click the indicated button to save the operation.

2. DELETING A PREFERENCE ITEM
   To delete a preference code, it is necessary that this has never been used before.

• Search and select the category and the reservation preference to delete.

• Click the button indicated.

• Click the button indicated to confirm. If the system does not allow to save, contact Gp Dati assistance service to evaluate together the need to apply modifications.

3. TRANSLATING A PREFERENCE ITEM
   It is possible to translate all the preference items codified into different languages; this passage is compulsory if this detail is included in the standard texts of automatic confirmation of the reservation used by Scrigno.