Troubleshooting GuardTrax Android

Issue Description	Possible Causes	Suggested Fix
The app crashes	Too many open apps	Close unnecessary applications
No data on web portal	lack of cell/wi-fi service	Check with cellular provider/connect to wi-fi hotspot
No tracking via web portal	Location settings turned off on device	Turn on GPS settings on the Android See Set up.
The app is asking me to update	Your are running an older version of the application	You need to update the application See Updates
I cannot install the application	Incompatible device HW/OS	Make sure you have the recommended hardware and OS version See System Requirements.
I cannot update the application	Incompatible versions	Uninstall any previous versions of the application > install new updated version
The app is running yet I do not see any data for my device	“Start Shift” button hasn’t been pressed	You need to “Start Shift’ to begin data transfer
The app randomly stops sending data	Some Androids have a low battery protection mode to conserve power, this will stop processes from running causing the device to stop sending data	Turn battery conservation mode off

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