Enable and Download Log Files

Why Enable Log Files?

Log files record messages generated by the printer as and when events occur. Logging is disabled by default, as generating log files can hinder the performance of the printer. However, in the event of errant behavior, log files provide valuable information for troubleshooting. Log files typically make sense only to technicians specifically trained to decipher and analyze log files.

Celiveo can also generate log files for the Web Admin. Unlike log files generated by the printer, logging Web Admin events does not impede performance. As such, Web Admin logging is always enabled.

How to…

Enable Log Files for a Printer

!IMPORTANT NOTE: This option should only be set at the request of Celiveo and for the indicated duration. It produces an encrypted file that is not usable by end-users.

1. From the list of printers, select the printer you want to enable log files for.
2. Click . The Printer Settings display.
3. Click the Advanced tab.
   
4. Select [Enable logs].
5. Click [Save]. You are returned to the list of printers.
6. Click . The setting is written to the printer, and the printer starts logging events to a log file.

Download Printer Log Files

1. From the list of printers, select the printer you want to enable log files for.
2. Click . The Printer Settings display.
3. Click the Advanced tab.
   
4. Click . A confirmation message is displayed.
   
5. Click [OK]. The log file begins to download.

Note: The log file is compressed into a zip file before it starts downloading. Hence, allow a little time for the download to begin.

Download Web Admin Log File

1. Log in the Web Admin, and click . The About screen displays.
   
2. Click .