Common Questions

Troubleshooting

Frequently asked questions regarding the technical aspects of the Celiveo solution.

Why are the printing rules configured on the physical printer not applied?
Users are unenrolled shortly after enrollment due to inactivity timeout.
Managing 32 and 64bit printer drivers
Windows couldn’t connect to the Internet to download the necessary files during WA installation on Windows 8, 10, 2012, 2012R2
Discovery Agent wizard returns to blank screen in WA, when you perform cancel action while adding new printer driver for printer.
How to enable Open-API on Konica Minolta MFPs
Print Jobs are not cleared from Shared Print Queue and remains stuck with status ‘Sent to Printer’
Synchronization failure using SecureJet 7.0.6[20180726] and latest Firmware (4.6.3) on HP Printer
How to initiate Celiveo Printing Services on macOS?
Ensure the Windows OS hosting Celiveo Web Admin supports all proper TLS 1.2 cipher protocols
Celiveo Services stop and does not start automatically when Print server is rebooted
Impact of SQL Database password change
Enrollment and authentication with a user account that is a member of more than 1,010 groups may fail on a Windows Server-based device

Known Defects and Limitations

Not available

Retrieve Logs

Retrieve Web Admin Log
Enable and retrieve CSA Logs

Manually retrieve CSA logs – Internal procedure
Retrieve Discovery Agent Log
Retrieve Celiveo Print Queue Client Application Log

Error Message

This section explains the Celiveo error messages that appear on the device UI while operating the device. It also includes troubleshooting tips and instructions for the error messages.

Before contacting Celiveo Support, note down the error message code wherever displayed (within brackets) for reference.

Single Function Printer
Multi-Function Printer
Celiveo Product Installation
Troubleshooting information for users who are unable to add devices connected to the Celiveo Hardware.

Serverless Pull Printing and Track-PM
Troubleshooting information for users who face issues with the Serverless Pull Printing client on the Mac operating system.