Basis Technologies
BDEx - User Guide — Release 4
  • Release 4
Table of Contents
Basis Technologies
  • BDEx - User Guide — Release 4
    • BDEx - User Guide — Release 4
GrabGrab
GrabGrab
  • BDEx Overview
  • Accessing BDEx
    • Menu Button
    • Transaction Code
    • CRM Interaction Centre Link
    • BPEM workbench
  • Identify Customer
  • BDEx Layout
    • BDEx Header
      • Change date range
      • Start other activity
    • Master Data
      • Master Data Overview
    • Transactional Data
      • Work Requests
        • View Work Request Details
      • History
      • Notes
      • Invoice History
  • Actions
    • Master Data Actions
    • Work Request Actions
      • Inform When Resolved
      • Update status when resolved
  • Preferences
    • Settings
    • Profiles
  • Business Lists
  • Dynamic Work Center
    • Accessing DWC
    • Personal Worklists
      • Get Work
      • Right Click Actions
      • Activities
      • Assignment History
    • Watched items
    • Outbox
    • Organisational assignments
    • Custom Search
    • Managers View
    • Team Log
  • Support from Basis Technologies
  • No link to customer from &1 &2 found
  • BDEx Overview
  • Mass BPEM case Deferral
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BDEx Layout

Here is a screenshot of the main BDEx screen.

As shown, the screen is split into two overall parts, the customer master data on the left hand side, and the transaction data on the right hand side.

Identify Customer
BDEx Header

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