ActiveControl Administrators are the internal resource(s) within your organisation that were heavily involved during the original implementation of ActiveControl. If you have any questions or issues whilst using the tool, please contact your local ActiveControl Administrator in the first instance. In most instances, they will already have the knowledge to be able to help resolve your issue.
Basis Technologies offer an online forum containing over 700 searchable Frequently Asked Questions relating to ActiveControl. These FAQs cover many of the common error / warning messages that might be experienced during usage, and also useful HOW TO guides to perform many of the common operations within the tool. This online forum can be accessed via the following URL:
You will need to register for a username and password before you can access the forum.