File a Complaint

To create a new case, click on “New”. A pop-up window will appear where you can enter the relevant information to report your complaint. (Fig.1)

image 1
Fig.1

*⚠️ Note: Some fields are mandatory. Please complete all required information before clicking “Save” to submit your case. (Fig.2)

image 2
Fig.2

!Serial Number: Please make sure to include the product’s serial number, as it is essential for traceability. (only for electronic devices)

You may disregard the “End User Detail” section.