Terragene® External Case

Case Status Glossary

  • In evaluation: The complaint is being reviewed by the Terragene team. A response will follow.
  • Waiting for customer response: Your input is required for the case to proceed.
  • Waiting for replacement: Awaiting confirmation of replacement receipt.
  • Closed: The case has been finalized, and you will be informed of the reason for its closure.

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