First of all, we’re sorry that you experience this kind of behavior in the app. This article covers all of the basic troubleshooting steps that help in resolving situations like this.
1. First and foremost, make sure, that your device meets the requirements.
2. Try turning your device off and on again. This is to ensure that the crash is not caused by some random or minor system error.
3. If the app stops responding or you experience this behavior again, try force stopping the app and clearing the cache of the app via your device’s settings → Applications → Application manager → Sygic.
4. In the event that the issue persists and you are able to launch the app and access its menu > Settings, please go there, tap on the three dots icon in the top right corner and press “Reset to defaults”. Turn the app off and on again.
5. If your device supports the option and you are using the app on an SD card, then please try moving the app to your device’s internal memory. This can be done in the app’s menu > Settings > Maps and Data storage. If the issue occurs only if the app is installed on that particular SD card, then it is likely a fault on that card – you might want to consider replacing it for a different one.
6. As the last resort, please consider deleting and reinstalling the app.
If none of the above helped in resolving the problem, please contact us with the following data (the more data you can give us, the sooner will we be able to fix the issue), so that we may effectively assist you in resolving them:
- Your device model on which this crashing occurs
- Which Android OS version are you currently running on it
- Sygic App version (you will find this information in Menu → Settings → Information → About, or in the Android system’s Application manager → Sygic window)
- Please describe the steps leading from app launch to the moment the issue appears
Need more help with this?
Don’t hesitate to contact us here.