8.3 Report unit error

The FMS application provides you with an option of reporting errors on units. Reporting an error will open a support ticket in the vendor help desk system.

On the Support tab, click the Report unit error button to open the error reporting panel. Fill the required details including the description of the error and submit that request to the vendor support team for further investigation.

!Before reporting any error, you must physically check the unit for all the checks mentioned on the ‘Report unit error’ panel.

In the panel, provide the following information:

• I have checked the above: The check box that you should click only after you have verified the unit for the checks mentioned on the Report unit error panel. Without selecting the check box, you cannot submit the error request.
• Unit: Select the unit for which the error occurred.
• Creator name: The name of the person who is submitting the error request. By default, the name of the user.
• E-mail: The email address of the person who is submitting the error request. By default, the email address of the user.
• Phone number: (Optional) The phone number of the person in case the support team want to contact.
• Description: The detailed description of the error scenario.
• Send: Click the button to submit the error request.