Inbound Chat Script
Greet My name is Grant, what can I get you information on today?
Fact Find Glad to get you that information, [were you looking for a specific certification?] Have you ever considered investing in a certification like this before? What do you like/not like about your current [training]? Do you feel that your current [training] has been worth what you paid? Why is that? Ideally what options/benefits would you like to get from your next program?
Name & Number I’m going to send you pricing and information on our specials. What’s the best number to text you the information? What’s the best email to send you the information? How do you spell your last name? How do you spell your first name?
Hold [Customers Name], hold one second, please. Is there any chance you’d consider enrolling today if I could save you [xxxxx] on the price/payment?
Ask & Set Appt [If they don’t want to buy today] I would love to get you [or your team] enrolled. When can we touch basis? How about tomorrow at [XXXXX]?
Lock Short of an emergency, would there be any reason you can’t enroll tonight?
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