Student care and your responsibilities

Where to take your student on arrival at school

Where possible we will have given you the house name and telephone number. It is normal to take the student to the house on arrival rather than drop them at the main reception. If you cannot find the house then you will have the school or house number so you can ask. PLEASE DO NOT JUST LEAVE A STUDENT AT THE FRONT DOOR – please make sure you hand them to a responsible adult.

What to do when dropping at airports

It is a requirement that minors (anyone of 15 or under) be escorted to check in before you leave them. For students 16 yrs and over we will have informed you on the booking request that the student is to be dropped at departures or if they need escorting in to the terminal to check in.

You will be informed if the child is travelling as an unaccompanied minor both ways in which case you need to hand the student over to a member of airline staff on arrival and prove your identity on pick up.

Finding out if students have arrived safely

When students first arrive in September we send a safe arrival notification to their parents. This only happens the first time a student arrives in one academic year, not every time. In order to do this, we have found that the best way is for us to call you, the driver while you are still with the student or just after. We hope you don’t mind this as it really is the best way to deal with this important matter.