Additional Support

Orchid Recorder users with questions or issues should first contact their Company’s Orchid Recorder System Administrator. Barring any internal corporate policies, an Administrator may escalate the technical support request.

• Tier 1 Support: Orchid Recorder System Administrator
• Tier 2 Support: Integrator or Dealer
• Tier 3 Support: IPConfigure Technical Support Resources

IPConfigure’s Orchid Recorder Knowledge Base: The Orchid Recorder Knowledge Base is freely and publicly available on IPConfigure’s support website, and includes detailed information for a variety of Orchid Recorder issues. The Knowledge Base covers everything from basic Orchid Recorder usage to advanced installation and configuration scenarios.

IPConfigure’s Email-based Trouble Ticket System: Any Orchid Recorder customer with a valid Orchid Recorder Support Agreement can submit trouble tickets using the IPConfigure support website at http://support.ipconfigure.com. Orchid Recorder trouble tickets are resolved over email by IPConfigure’s highly trained Technical Support Team. (Please see the next topic for instructions.)

IPConfigure’s Telephone Support Line: Customers with an Orchid Recorder Express Support Agreement may call IPConfigure’s Telephone Support toll-free at 855-440-1077, or direct at 757-520-0587 (during the times listed below). Orchid Recorder Express Support is complimentary for one year with all new Orchid Recorder license purchases.

IPConfigure’s technical support hours are as listed below. For the most up-to-date version of the IPConfigure support schedule, please see support.ipconfigure.com.

IPConfigure Technical Support Hours