Recovering from Integration Errors

Polling program /BTI/TE_RU_SS_POLLwill pick up entries in the /bti/te_ss_stats table and process them.

The Polling program has a retry facility that will retry to send a request to smartShift for n times, after which it gets into an error status, and the status in AC gets set to “Error when submitting”. This can happen due to issues with RFC connectivity, importing the TOCs etc.

To recover from this situation recovers manual intervention by the ActiveControl Administrator or other Customer resource involved in the support of the ActiveControl/SmartShift integration.

This manual recovery is done by running the Polling report /BTI/TE_RU_SS_POLL and provide transport requests explicitly in the selection screen, via the ‘Only process these transports’ option.

*Basis Technologies did consider creating a dashboard-like report is needed to provide a user-friendly means to recover from errors while preserving data consistency. However this was out of scope of the original Development project.