ActiveControl include an Integration Framework to allow easy bi-directional communication with other ITSM tools. This Integration Framework can be utilised to manage outbound interactions with external systems (including queuing, re-sends, error processing and reporting) and inbound integration scenarios – those initiated by a system external to ActiveControl – by exposing several fully documented API’s and web-services that allow manipulation of ActiveControl objects by these systems.
Out-of-the-box Integrations are already available for a multitude of tools such as ServiceNow, JIRA, GitLab, Microsoft TFS and SAP ChaRM.
This Integration Guide is intended to give the reader an overview of the capabilities of the out of the box (OOTB) integration available between ActiveControl and HP Service Manager (HPSM) that was developed for a customer in 2018.
The intended audience for this document are ActiveControl Administrators and other technical teams looking to integrate ActiveControl and HPSM. The document assumes an existing working knowledge of ActiveControl and the customer’s existing HPSM installation.