An integration with HP Service Manager was developed in 2018, to fulfil an existing ActiveControl customer’s requirements to integrate between their HPSM installation and ActiveControl. This was a relatively basic integration aimed mainly at automatically creating HPSM tickets, and putting some related updates back on the originating Business Task.
The following were the customer requirements against which the HPSM integration was delivered:
|1.||When a Business Task is created, the Integration will automatically create HPSM ticket if certain criteria in the Business Task are met.|
|2.||As part of the creation of the HPSM ticket, ActiveControl will populate the resulting HPSM ticket number in a Business Task custom field.|
|3.||As part of the creation of the HPSM ticket, ActiveControl will update a custom field on the Business Task (from Yes to No).|
|4.||As part of the creation of the HPSM ticket, ActiveControl will create a new URL link on the Business Task to link the HPSM ticket.|