A service SAP user is needed within the AC Domain Controller.
The following roles and authorisations need to be be assigned to the Service User:
• /BTI/TE:CTS_ADMIN
• /BTI/TE:CTS_USER
• Authorization for S_SERVICE (this can be done by adding /BTI/TE:INT_WEB_SERVICE role, but please be aware of this Knowledge Article).
This SAP user will be added into the SOAP messages on the ServiceNow side.
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