Advanced Configuration

Set Create AC business task Trigger in SN – Setting/modifying the AC business task creation trigger in SN requires updating the condition set in a business rule. The business rule runs asynchronously. Modifying or creating a new business rule for a different SN task table requires the assistance of a SN admin.

Step 1: Navigate to a Change request form and right click form header. Select Configure -> Business Rules

Step 2: Select the rule – (TE) Create TE Business Task on Change Update

Or via Business Rules

If: a ticket creation in SNOW returns a ‘Insert task’ error. Change the When to run to After. This scenario is SNOW is trying to update the ticket before a AC Business Task is created.