AC Status Mappings

Change status mappings in accordance with the blueprinted field values agreed by both Basis and ServiceNow admins.

Step 4: Set AC Status Mappings – The status mappings table will allow AC to update a SN task state field based on the AC status received.

Step 4a: In Navigation menu navigate to AC Status Mappings table (ActiveControl -> AC Status Mappings). Click on the UI Action “NEW”

Step 4b: Select Table. SN Status Field and AC Status field will show the same choices that the state and te_status fields have on the same table respectively.

SN Change Request State Choices:

SN Change Request TE STATUS Choices:

Displaying/Hiding the AC Status field – The AC Status field serves two purposes: 1. Serves as a flag that denotes the SN task record is also a record in AC
2. Serves as a way to audit what changes to the record were made via Web Service.

Note: The default behavior of the field requires the field AC Status to be hidden on the table it is designed to update via AC, until the field has a set value.

Note 2: The following will be instructions using an example of what has already been created

Step 1: On Change Request form right click form header and select Configure -> UI Policies

Step 2: Click “NEW”. Set Table to Change Request, Short Description to (AC) Display AC Status, and Conditions to AC Status is not – None –

Step 3: Navigate down to UI Policy Actions list and click “NEW” button. Set Field name to AC Status, Visible to True, and Read Only to True.

Step 4a: Add ServiceNow WSDL to ActiveControl –https://**instance_name**.service-now.com/ActiveControl.do?WSDL

Step 4b: Username – [***], Password: [***]

Note1: Password may be changed based on client’s password policy. ServiceNow admin would change the password via user record.

Note2: Some clients prefer to add user to their Active Directory

Step 5a: Add ActiveControl WSDL to ServiceNow – File to be provided by ActiveControl

Step 5b: Navigate to System Web Services -> Outbound -> SOAP Message -> ActiveControl

Step 5c: Enter Basic auth user ID and Basic auth user password into respective fields (will be provided by ActiveControl)

Step 5d: Add XML from file provided in step 5a to the WSDL XML field. Click on Generate Sample SOAP Messages UI Action located under Related Links