Priorities

Priorities can be determined for work queues in order to establish what sort order should be used when multiple cases exist but we only want to assign a few top priority cases to the user.
The priorities can be added for any specific fields available in the Dynamic Work Center table /BTI/MDE_BWC_WRH.
You can add priorities for an organizational unit, position or user level.

If a user is assigned in the org structure and they have priorities set at multiple levels the order of precedence is:

• Priorities set to position.
• If no position then the system will check if you have priorities for the organisational unit.
• If no organizational unit then the system will check if the user has priorities assigned directly.
  

See release 4.5 for how to maintain and update priorities.

*Notes to consider:
These field values must make sense to be able to sort the data ascending (i.e. a date, time, numerical field would be the most appropriate).
Fields containing text such as name would be sorted alphabetically only. Fields that are X or blank would always prioritise the data by values with flag set.
If the value can ever be blank it is not recommended to use this field – if you have a high volume of work (with the flag set) you may find the blank values never get assigned.