Basis Technologies offer an online forum containing over 700 searchable Frequently Asked Questions relating to ActiveControl. These FAQs cover many of the common error / warning messages that might be experienced during usage, and also useful HOW TO guides to perform many of the common operations within the tool.
The online forum can be accessed via the following URL:
We strongly encourage all our customers (in particular ActiveControl Administrators and Basis team) to register for accounts on our website, and actively make sure of this forum. It not only helps our customers be more self-sufficient and resolve common issues quickly and without the need for Basis Technologies involvement, but also helps us understand the common challenges our customers are facing.