If you run into any issues or concerns at the testing center, flag your test proctor immediately. If your issue or concern is not properly handled by the test proctor, please alert the ABO promptly at 610-664-1175. ABO staff will be on stand-by from 7 AM to 7 PM ET in the event of an issue. To expediate the process, be prepared to provide ABO support staff with your:
- First Name
- Last Name
- ABO ID# (located on your Candidate Status Page)
- Cell #
- Description of the issue
All test day issues/concerns will be escalated with high importance to Pearson VUE for prompt resolution. ABO staff will follow-up with all candidates that experience test day issues as quickly as possible.
Post-Exam Issues
The ABO expects Pearson VUE staff to treat our candidates with the utmost respect and professionalism. If your exam day experience did not meet your expectations, please refer to this section for details on how to report your issue to the ABO for further investigation.
Need more help with this?
Don’t hesitate to contact us here.
