Service Groups group application servers into a logical container for provisioning. A Service Group could contain a CUCM application server by itself, a CUC application server by itself or both. Once created, Service Groups cannot be modified or deleted as they are tied to the license.

To add a Service Group:

  1. Select Service Groups from the System menu
  2. On the menu, click Add
  3. A drop-down list will appear below the Add button, select Service Group
  4. Enter the Service Group Name
  5. At least one application server type must be selected
    1. If appicable, select a CUCM application server
    2. If appicable, select a Unity Connection application server
  6. Click Save
  7. Repeat this process for additional Service Groups

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