Akkadian Console Server
4.1.0
5.1.3
5.1.2
5.1.1
5.1.0
5.0.1
4.9.5
4.9.4
4.9.3
4.9.2
4.9.1
4.8.0
4.7.0
4.6.0
4.5.0
4.4.2
4.4.0
4.3.0
4.2.0
4.1.0
4.0.0
3.2.0
Table of Contents
Akkadian Console Server
4.1.0
Akkadian Console Server — 5.1.3
Akkadian Console Server — 5.1.2
Akkadian Console Server — 5.1.1
Akkadian Console Server — 5.1.0
Akkadian Console Server — 5.0.1
Akkadian Console Server — 4.9.5
Akkadian Console Server — 4.9.4
Akkadian Console Server — 4.9.3
Akkadian Console Server — 4.9.2
Akkadian Console Server — 4.9.1
Akkadian Console Server — 4.8.0
Akkadian Console Server — 4.7.0
Akkadian Console Server — 4.6.0
Akkadian Console Server — 4.5.0
Akkadian Console Server — 4.4.2
Akkadian Console Server — 4.4.0
Akkadian Console Server — 4.3.0
Akkadian Console Server — 4.2.0
Akkadian Console Server — 4.1.0
Akkadian Console Server — 4.0.0
Akkadian Console Server — 3.2.0
Introduction
1. System Requirements and Limitations
1.1 Virtual Machine Requirements
1.2 Application Support
1.3 Browser Support
1.4 Network Requirements
1.5 Console Operator Requirements
1.6 HA Requirement
2. Virtual Appliance Deployment
3. Setting up Cisco Communications Manager
3.1 Required CUCM Services
3.2 Creating CUCM Application User
4. Configure Console Server
4.1 Logging into Console Server
4.2 Manage Licensing
4.3 Configure LDAP Authentication
4.4 Configure Mail Server
4.5 Managing Admin Users
4.6 Configure FTP
4.7 Configure Backup and Restore
4.8 Manage DB Cleaning
4.9 SSL Certificates
4.10 Manage Web Console
4.11 Scheduling SYNC Job
4.12 Rebooting Server
4.13 Manage Server Upgrades
4.14 Recovering Admin Password
5. Console Management
5.1 Manage Console Application
5.2 Manage Speed Dials
5.3 Manage Directory Source Types
5.4 Manage Configurations
5.4.1 Add CUCM Configuration
5.4.2 Add AXL Configuration
5.4.3 Configure Voicemail (Optional)
5.4.4 Select Directory Source
5.4.5 Configure Directory Rules
5.4.6 Configure Dial Rules
5.4.7 Configure Microsoft Exchange Server (Optional)
5.4.8 Configure Call Queue
5.4.9 Configure the Console Parameters (Optional)
5.5 Manage Groups
5.5.1 Add New Group
5.5.2 Client Packager
6. Manage synchronization
6.1 Restart Web Console
6.2 Sync Console Server and Web Console with CUCM
7. Manage Operators
7.1 Add New Operator
7.2 Delete an operator
7.3 Modify an operator
8. Reports
8.1 Call trends report
8.1.1 Call Summary Report
8.1.2 Number of calls
8.1.3 Calls Placed on Hold
8.1.4 Parked Calls
8.1.5 Abandoned Calls
8.1.6 Calls Transfer Count
8.1.7 Frequently Transferred Destination Numbers
8.1.8 Calls Consult Transfer Count
8.2 General Reports
8.2.1 Performance Report
8.2.2 Calls Data Export
8.2.3 Traffic Analysis Report
8.2.4 Summary Calls by Operator Report
8.2.5 Summary Calls By Number Report
Upgrading to 4.1.2
Upgrading to 4.1.1.491
Upgrading to 4.1.1.472
Upgrading via portal (4.1.0.302 and above)
Upgrading Server to Latest Version (4.0.0.188 and older)
Download as PDF
8.1 Call trends report
8. Reports
8.1.1 Call Summary Report
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