Route did not calculate due to an error message

One possible error you may encounter is Route calculation failed: Download missing map

• This error occurs when you are creating a route between various maps, and the app is missing map files for one or more countries/states which need to be passed through along the way (for example, if you create a route from Spain to Germany, but are missing the map of France, or from California to Washington without the maps of Oregon or Idaho). To avoid this error, simply make sure that all maps necessary for the route are downloaded. Maps can be added via Menu → Maps. See Map management for more information.
• If you are just making a route between two neighboring maps with a common border, and you still encounter the “Download missing map” error, then the issue is caused by the map data being acquired from different providers (the offline maps which Sygic uses are created from data which comes either from TomTom or OSM). Routes between multiple maps will only be created if they were all made with data from the same provider. We are currently looking for a technical solution that should make it possible to route between any maps in the future. Until then, the only way to navigate between affected countries is to divide the route into parts, which end at the border and then begin again immediately after the border.

“Route Calculation Has Failed: Road Limit was exceeded” error

This appears when the app’s routing algorithm reaches its computational limit. Usually, there are a few reasons why this error appears:

• The route is extremely long. If you would try to calculate a route from, for example, Lisbon to Moscow, the route processing limit would be exceeded before the route would be calculated and you would receive this error message
• The route is too long due in combination with a specific setting. The route would normally be calculated, but because of a specific routing setting, for example highway avoidance, the route possibilities would be exceeded before the route would finish calculating. Please check your settings in Menu -> Settings -> Route planning.
• The starting point or destination is set in a no-drive zone, private property, or farther from an accessible road. In this case, the application would try to calculate the route which cannot be completed and will go on with the calculation until the route processing limit is reached. Try adjusting the destination or starting points slightly.
• There is an error in the map data, like a turn restriction. In cases like this the algorithm may get stuck, resulting in this error message.

*To further improve our routing, we would like to ask you to submit any route that you tried to set up through the “Submit a request” button on our Help page website. When submitting a report of this error message, please include the following data:
- Exact starting point and destination of the route (just as you entered them in the app, full addresses, or GPS coordinates)
- Your route computing settings and road type avoidance preferences from Menu → Settings → Route Planning
- Any other notable piece of information that could influence the calculation of the route, like waypoints (exact locations if you used any), or what maps of countries do you have installed and if the app is installed in internal memory, or SD card.

“Route Calculation Has Failed, Other error”

Please report this error in case you experience it and please include all the information as described above about your route, we will need it for further investigation.