Emergency Protocols

In cases of extreme emergency, please reach out to either Dianne MacDonald (1st contact below) or MRU Emergency Security line (2nd contact). The rest of these contact numbers are good to have on hand.

• Dianne MacDonald, Manager – Office of International Education: +001 403 836 4201
• MRU 24 Hour Security Line: Emergency: +001 403 440 5900 Email: security@mtroyal.ca
• Department of Foreign Affairs in Canada: +001 613 996 8885
• Mount Royal University Campus Security: +001 403 440 6897
• Mount Royal University International Education: +001 403 440 5005
• International S.O.S. in New Delhi: +91 11 4189 8800
• International S.O.S. (general line): +001 215 942 8478

• In India, there are emergency numbers similar to our 9-1-1 number; It is 1-1-2. That number is the umbrella emergency number for other services, including police (100), fire (101), health (108) and women (1090). There is also an emergency number in India for tourists. It is 1363.

If accidentally separated from the group:

When visiting sites or markets, it will be important for you to stick with the group. It’s usually best to choose 2-3 other people that you remain with at all times. It’s always a good idea to pre-select a meeting point for reunion if the group gets separated.

In the unlikely event that you become lost

• Please don’t panic, we won’t leave without you!
• Go to the last place you saw the group (example: bus, restaurant)
• Call Yasmin +001 403 608 0267 or Sally +001 403 462 9086 as we will have our phones on us at all times. You could also email either Yasmin ydean@mtroyal.ca or Sally shaney@mtroyal.ca
• Many people including our hosts use WhatsApp in India, which allows you to make calls using WiFi. Please download WhatsApp. It’s a free app.

If you cannot reach a Faculty member, call the appropriate host partner:

• Rashmi Cole, Sri Ram Ashram +91 983 7777 323
• Naresh Mahra, email – naresh@sanoliindiatours.com, mobile +91 09810068522, +91 9350207476
• Amal Mittal (Lovely Professional University: +91 987 654 4001

General Safety Advice

Mount Royal safety protocols include:

1. use taxis after dark
2. advise field school leaders of any plans away from the group
3. stay in small groups at all times
4. observe cultural norms and civic standards (i.e. dress modestly, no illicit drug use, observe alcohol and diet restrictions, respect religious observances, respect institutional curfews)