Troubleshooting the Camera Stream Status

If there are any issues with the streams, you can troubleshoot the issue within Orchid Core VMS by using the Preview, Restart, and Verify buttons:

• Preview: View a live feed of the camera stream. If you are able to see moving video from the camera’s feed, then the server and the camera are properly connected.
• Restart: Closes and restarts the camera stream. You can then use the Preview button to verify that Orchid Core VMS is receiving video from the camera stream without having to navigate back to the Stage.
• Verify: Pings the camera and confirms whether or not Orchid Core VMS can communicate with the camera successfully. This button will turn green after a successful validation. The button will turn red if the Orchid Core VMS server is unable to communicate with the camera. (If the ping command is unsuccessful, the camera’s IP address may have been changed directly at the camera. If this is the case, obtain the new IP address and use the Recover Camera feature to reconnect.)

(Please refer to the Advanced Topics section for additional help.)