Trouble Adding a Camera

If you’re having trouble adding a camera to the system, refer to the list of common issues.

• Make sure all of the cameras are connected to the network.
• If you are adding multiple cameras at once, make sure that they all use the same username and password, and they are all on the same subnet. You may also need to check to see if there are multiple IP addresses assigned to the Orchid Core VMS computer. If this is the case, you will likely have to revise the Orchid Core VMS properties. Please refer to the Knowledge Base article Orchid Not Auto-Discovering Cameras for more details.
• If you are adding a camera manually, make sure that the IP address is correct.
• If you can’t find a specific camera on the Register Cameras screen, it may not support ONVIF auto-discovery. Switch to Manual mode and add the camera manually.
• If the camera is old or unusual, it may not support the ONVIF standard. In this case, you will need to register the camera manually, and you will need to select the Generic RTSP driver.
  • When you select this driver, Orchid Core VMS will automatically populate the RTSP Stream URL field. You’ll need to update the IP address portion of that entry. You may also need to check the camera’s documentation to ensure the syntax is correct.
  • If you add a camera using the Generic RTSP driver, you will not be able to configure the camera settings in Orchid Core VMS. Connect to the camera directly to configure settings.
  • If you need to use the Generic RTSP driver, but it does not appear to be available, check to see if it has been disabled.
• Axis cameras require that a special username and password be set on the camera for use with the ONVIF standard. Please refer to the Knowledge Base article Configure ONVIF User On Axis Cameras for more details.
• If you are running Orchid Core VMS in WebRTC mode, and a newly added camera doesn’t produce video, there may be several reasons why the video is not working. (Please refer to the WebRTC Troubleshooting section for additional help.)