A company runs SAP ECC and sells their products to end customers. The order to cash business process is a fundamental part of their business operations.

A regulatory change is required to increase sales tax. An appropriate change request is created for the SAP team to implement the required customizing and this is done in a transport request.

After recording the customers production system and capturing various OTC related functions, these transactions are readied for play back into the test system. The test system has been copied from production at the time of the recording.

The changes for the sales tax increase are bundled in with other changes requested by the business.

A build list was created in Testimony representing the changes that have been made as a part of the release, including the sales tax customising request.

During the play back, the transaction VA01 identifies a difference in 10% of the 500 instances of that transaction.

After running the defect proposal and the Root Cause Analysis program, the test team member goes into the defect that has been generated for investigation. Within the “Root Cause” tab of the defect, they can immediately see the changes relating to the sales tax customizing request that may be the underlying caused the underlying root cause of the failure.

Defect display of root cause analysis


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