Raising Support Tickets
To request support from Basis Technologies on any issue relating to our product sets (ActiveControl, Transport Expresso, DevOps, Diffuser, BDEx Utilities or Transformation), support can be requested from Basis Technologies by submitting a request via our support portal link here.
Submitting your request will automatically create a ticket in Zendesk, the ticketing tool used by Basis Technologies.
Frequently Asked Questions
Basis Technologies maintains an online Knowledgebase of FAQs and Error Messages on our Support website. We strongly encourage our customers (in particular ActiveControl Administrators and Basis team) to register for accounts on our website and actively make sure of this forum. It not only helps our customers become more self-sufficient in resolving common issues themselves, but accessing the forum also helps us understand the common challenges our customers are facing so we can prioritise product improvements in the future.
There is no ‘per-user charge’ for creating accounts on our Support website. Some customers choose to create a central account and have all resources use this to raise support tickets, so that any Basis Technologies ticket replies go to a central mailbox. Other customers prefer to have each user have their own individual account.
Require additional Information or Services?
If additional information or services relating to any of Basis Technologies product sets is required, you can contact us via the support portal link here, or alternatively by contacting your assigned Customer Success Manager.
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