Raising Support Tickets

To request support from Basis Technologies on any issue relating to our product sets (ActiveControl, Transport Expresso, DevOps, Testimony, Diffuser, BDEx Utilities or Transformation), support can be requested from Basis Technologies by submitting a request via our support portal link here.

Submitting your request will automatically create a ticket in Zendesk, the ticketing tool used by Basis Technologies.

Support Escalation

If you have any concerns with the service you are getting from Basis Technologies support, or wish to escalate any high priority issues please email supportescalation@basistechnologies.com

Require additional Information or Services?

If additional information or services relating to any of Basis Technologies product sets is required, you can contact us via the above Support Portal link or alternatively by contacting your assigned Basis Technologies Account Director.


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