Akkadian Console Server
5.1.1
5.1.3
5.1.2
5.1.1
5.1.0
5.0.1
4.9.5
4.9.4
4.9.3
4.9.2
4.9.1
4.8.0
4.7.0
4.6.0
4.5.0
4.4.2
4.4.0
4.3.0
4.2.0
4.1.0
4.0.0
3.2.0
Table of Contents
Akkadian Console Server
5.1.1
Akkadian Console Server — 5.1.3
Akkadian Console Server — 5.1.2
Akkadian Console Server — 5.1.1
Akkadian Console Server — 5.1.0
Akkadian Console Server — 5.0.1
Akkadian Console Server — 4.9.5
Akkadian Console Server — 4.9.4
Akkadian Console Server — 4.9.3
Akkadian Console Server — 4.9.2
Akkadian Console Server — 4.9.1
Akkadian Console Server — 4.8.0
Akkadian Console Server — 4.7.0
Akkadian Console Server — 4.6.0
Akkadian Console Server — 4.5.0
Akkadian Console Server — 4.4.2
Akkadian Console Server — 4.4.0
Akkadian Console Server — 4.3.0
Akkadian Console Server — 4.2.0
Akkadian Console Server — 4.1.0
Akkadian Console Server — 4.0.0
Akkadian Console Server — 3.2.0
Introduction
1. System Requirements and Limitations
1.1 Virtual Machine Requirements
1.2 Application Support
1.3 Browser Support
1.4 Network Requirements
1.5 Console Operator Requirements
1.6 HA Requirement
1.7 Architecture and Call Flow
2. Virtual Appliance Deployment
2.2 Deploying the OVA
2.2 Network Configuration
2.3 High Availability
2.3.1 Enable High Availability
3. Setting up Cisco Communications Manager
3.1 Required CUCM Services
3.2 Creating CUCM Application User
4. Configure Console Server
4.1 Logging into Console Server
4.2 Activating License
4.3 Identity & Access
4.3.1 Configure LDAP Authentication
4.3.2 Configuring SSO
4.4 User Roles
4.4.1 Managing Users
4.4.1.1 Managing as System Admin
4.4.1.2 Creating the Account Admin
4.4.1.3 Creating the Console Admin
4.4.1.4 Creating the Report Manager
4.5 Backup and Restore
4.5.1 Manage DB Cleaning
4.5.2 Backup
4.5.3 Restore
5.4.4 Backup History
4.7 SSL Certificates
4.8 Service Setup
4.8.1 Configure Mail Server
4.8.2 Configure FTP
4.8.3 Environment Service
4.8.4 Operator Service
4.9 Jobs
4.9.1 Scheduling SYNC
4.9.2 Schedule Backup
4.10 License
4.10.1 License
4.12 Rebooting Server
4.14 Recovering Admin Password
4.15 Branding Web Console
5. Console Management
5.1 Manage Console Application
5.2 Manage Speed Dials
5.2.1 Add Speed Dial
5.2.2 Edit Speed Dial
5.3 Directory Connectors
5.3.1 Local
5.3.2 Healthcare
5.6.1 Add HL7 Directory Source
5.4 Configurations
5.4.1 CUCM
5.4.1.1 Add CUCM Configuration
5.4.1.2 Add AXL Configuration
5.4.1.3 Filter registered devices only
5.4.2 HL7 Feeds
5.4.2.1 Configure Hospital/Facility Patient Directory
5.5 Manage Groups
5.5.1 Add New Group
5.5.2 Client Packager
5.5.3 General Config
5.5.4 Select Directory Source
5.6.3 Select/Publish Patients Directory
5.5.5 Configure Directory Rules
5.5.6 Configure Dial/Directory Rules
5.5.7 Configure Microsoft Exchange Integration (Optional)
5.5.8 Configure Call Queue
5.5.9 Configure the Console Parameters (Optional)
5.5.10 Configure Director Filter
5.7 Manage Emergency Service
5.7.1 CER
5.7.1.1 Setting up in CUCM
5.7.1.2 Configuring in Console Server
5.7.1.3 View In Console Operator
6. Manage synchronization
6.1 Sync Console Server with CUCM
7. Manage Operators
7.1 Add New Operator
7.2 Delete an operator
7.3 Modify an operator
8. Reports
8.1 Call trends report
8.1.1 Call Summary Report
8.1.2 Number of calls
8.1.3 Calls Placed on Hold
8.1.4 Parked Calls
8.1.5 Abandoned Calls
8.1.6 Calls Transfer Count
8.1.7 Frequently Transferred Destination Numbers
8.1.8 Calls Consult Transfer Count
8.2 General Reports
8.2.1 Performance Report
8.2.2 Calls Data Export
8.2.3 Traffic Analysis Report
8.2.4 Summary Calls by Operator Report
8.2.5 Summary Calls By Number Report
Upgrading the Server
Upgrade using OVA
Upgrade using single packages – Until 4.9.5
Step 1: Upgrade CLI using the portal
Step 2: Upgrade Server using the portal
Step 3: Upgrade CLI again
Step 4. Restart
Upgrade using Single Packages – from version 4.9.5 to 5.x.x
Upgrading using Akkadian Universal Updater (AUU)
Upgrading from 4.5.0 and Older versions
Download as PDF
8.2 General Reports
8.1.8 Calls Consult Transfer Count
8.2.1 Performance Report
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