Pre-Visit

  • Encourage booking online to create a safer, touchless experience; online booking can also be an effective contact tracing mechanism
  • Provide a preview of products available at the event to make purchasing efficient or allow for online pre-purchasing of certain products
  • Inform guests of new practices such as reduced lobby capacity, new entrances/exits for improved traffic flow, collection of contact information, social physical measures and new cleaning/sanitization protocols
  • Communicate desired arrival times; sufficient time before showtime and staggered admission to allow for physical distancing in common area
  • Communicate contract tracing and screening information with patrons as discussed in Management & Human Resources
  • Inform patrons that those who are experiencing symptoms of COVID-19 will not be permitted to enter and are encouraged to contact Guest Services for a full refund of their ticket(s)
  • Communicate increased risk of COVID-19 for high-risk individuals: those with compromised immune systems or underlying medical conditions and/or those over 65
  • Encourage patrons to bring only the necessities (small purse/bag, keys, water bottle, wallet); inform patrons there will be no coat check or storage available at the event and all belongings must be kept on their person
  • Encourage staff and attendees to download the COVID Alert app so they can be notified directly if they have been in sustained, close contact with someone who has tested positive for COVID-19

Who is doing this well?

Live Theatres: Vancouver Art Club’s COVID-19 Safety Measures
Museums: The Art Gallery of Ontario’s Plan Your Visit has a timed booking entry section to prepare guests before visitation
Movie Theatres: Have a look at Cineplex Odeon’s What to Expect When You Visit

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