During Visit


  • Provide signage to indicate social distancing guidelines and reinforce the ongoing cleaning and safety practices in place
  • Promote hand hygiene and respiratory etiquette through signage and provide access to hand washing facilities and hand sanitizing dispensers, tissues and lined disposal bins in prominent, high-traffic locations
  • Place visual reminders in conspicuous places to help rebuild patrons’ trust: on-site cleaning staff conducting frequent and visible cleaning of high-touch areas (doorknobs, handrails, elevator buttons, light switches, cabinet handles, faucet handles, tables, etc.) and waste removal; staff wearing proper PPE and practicing rigid safety measures; presence of monitoring and enforcement staff for both patrons and workers
  • Identify areas where crowding and bottlenecks are common, such as lobbies or bathrooms, and use staff or barriers to redirect visitors who may gather in these areas


  • Encourage online or telephone ticket purchases to minimize line-ups
  • Concession areas should indicate acceptable payment methods on-site: encourage or enforce contactless payment; if not possible, try to round prices to dollar values that will not require change
  • Have a designated area for customers to leave cash to minimize contact
  • In order to protect staff and patrons, consider using transparent partitions as recommended by the National Collaborating Centre for Environmental Health


  • Signage should indicate ongoing washroom cleaning procedures and clearly mark unavailable stalls or urinals
  • Use markers to help attendees maintain the appropriate physical distance of at least 2 metres (6 feet)
  • Encourage visitors to practice correct hand hygiene: washing hands with soap and water for 20 seconds or using an alcohol-based hand sanitizer containing at least 60% alcohol and that has been approved by Health Canada
  • Educate customers of the importance of handwashing (e.g. frequent handwashing has been shown to reduce viral transmission across a variety of settings by up to 44%)


  • Provide an announcement at the beginning of the event that reinforces aforementioned guidelines and encourages safe practices
  • Inform patrons that if an audience member needs to exit during the show, they may not be readmitted unless there is a safe way to do so without compromising the spacing of other guests
  • Incorporate visible seating maps to help indicate the recommended 2 metres’ (6 feet) distancing between audience members while every other seat/row is visibly blocked off
  • Increase floor marking and aisle signage to allow people to find their seats more easily


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