During Visit

Lobby

Provide signage to indicate social distancing guidelines and reinforce the ongoing cleaning and safety practices in place
Promote hand hygiene and respiratory etiquette through signage and provide access to hand washing facilities and hand sanitizing dispensers, tissues and lined disposal bins in prominent, high-traffic locations
Place visual reminders in conspicuous places to help rebuild patrons’ trust: on-site cleaning staff conducting frequent and visible cleaning of high-touch areas (doorknobs, handrails, elevator buttons, light switches, cabinet handles, faucet handles, tables, etc.) and waste removal; staff wearing proper PPE and practicing rigid safety measures; presence of monitoring and enforcement staff for both patrons and workers
Identify areas where crowding and bottlenecks are common, such as lobbies or bathrooms, and use staff or barriers to redirect visitors who may gather in these areas

Concession

Encourage online or telephone ticket purchases to minimize line-ups
Concession areas should indicate acceptable payment methods on-site: encourage or enforce contactless payment; if not possible, try to round prices to dollar values that will not require change
Have a designated area for customers to leave cash to minimize contact
In order to protect staff and patrons, consider using transparent partitions as recommended by the National Collaborating Centre for Environmental Health

Washrooms

Signage should indicate ongoing washroom cleaning procedures and clearly mark unavailable stalls or urinals
Use markers to help attendees maintain the appropriate physical distance of at least 2 metres (6 feet)
Encourage visitors to practice correct hand hygiene: washing hands with soap and water for 20 seconds or using an alcohol-based hand sanitizer containing at least 60% alcohol and that has been approved by Health Canada
Educate customers of the importance of handwashing (e.g. frequent handwashing has been shown to reduce viral transmission across a variety of settings by up to 44%)

Theatre

Provide an announcement at the beginning of the event that reinforces aforementioned guidelines and encourages safe practices
Inform patrons that if an audience member needs to exit during the show, they may not be readmitted unless there is a safe way to do so without compromising the spacing of other guests
Incorporate visible seating maps to help indicate the recommended 2 metres’ (6 feet) distancing between audience members while every other seat/row is visibly blocked off
Increase floor marking and aisle signage to allow people to find their seats more easily

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