Contact Tracing

Contact tracing, notification and follow-up is a process that Toronto Public Health uses to identify, educate and support individuals who have had close contact with someone who has tested positive for COVID-19. By collecting contact information for all workers (and patrons where necessary) who enter a venue, the Venue Manager can aid Toronto Public Health in this process.

Regions in any level except Green (Prevent) in Ontario’s COVID-19 Response Framework: Keeping Ontario Safe and Open are required to gather contact information for all patrons, workers and visitors to a venue. Contact information must be recorded daily including each individual’s name and telephone number as well as their date and time of entry/exit.

Tracking and Record Keeping in the Workplace:

It is important to track where workers have been in the workplace. If a worker tests positive for COVID- 19, the local public health unit may ask employers to provide information on where the worker worked, as well as the contact information of any other worker who may have been exposed.

Tips for keeping records on workplace screening:

• Ensure the privacy of screening participants and their screening records are secure, including the methods of tracking screening information and personal information.
• Personal information and personal health information must be collected, used, stored and communicated as set out in the privacy laws that apply.
• A sign in/sign-out procedure should be implemented for everyone attending a workplace to record details that may assist with any necessary contact tracing.
• Any sign-in/sign-out registers should be recorded by one person whenever possible, and/or be facilitated with an electronic application. Other individuals should not touch the device.

In organizations where a ticket purchaser will likely be the person attending the event, ticketing systems provided an easy way to contact trace patrons. In complex ticketing environments where tickets may be re-sold or sold on consignment, ticketing systems should not be relied on as the sole means of contact tracing as there is no guarantee the holder of the ticket was the purchaser in the ticketing system. In these situations, third-party apps may be considered to process large volumes of patrons. A manual log to record the name, phone number or email of patrons should also be present for situations where the use of apps may not be suitable.

Records for contact tracing must be kept secure and stored for at least 30 days. Records are only to be disclosed to a medical officer of health or an inspector under the Health Protection and Promotion Act as required by law.


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