Each Venue Manager and Organizer must have a specific written plan that provides actions to be taken in the event of a potential or suspected case of COVID-19 at the workplace. It is their responsibility to post this plan in a conspicuous place and have printed copies available upon request. Plans will need to address the following scenarios:

  • A worker calls in prior to their shift with COVID-19 symptoms
  • A worker calls in prior to their shift after receiving a positive COVID-19 diagnosis
  • A worker receives an alert from the COVID Alert App or is otherwise informed of possible contact with a COVID-19 carrier
  • A worker shows up to work with COVID-19 symptoms
  • A worker develops COVID-19 symptoms while at work
  • A patron is observed with COVID-19 symptoms

Where a worker is not able to attend work due to reasons related to the COVID-19 Decision Guide for Workplaces can be used to determine when it is safe for the worker to return to work.

Oversight of workers who are not direct employees can make managing these scenarios challenging. Venues Managers should consider incorporating COIVD-19 requirements into contracts with Organizers, independent contractors, outsourced workers and other contractors where possible.

Information contained in the Province of Ontario’s guide, Develop Your COVID-19 Workplace Safety Plan, provides assistance to answering these scenarios (see question 4). See also the City of Toronto’s guidance on managing COVID-19 in the workplace.


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