The purpose of this procedure is to secure an equitable solution to any grievance. Matthew 18:15-17 gives us a Biblical guide to solving grievances. QCS seeks to follow this example from scripture for differences that arise.
A “grievance” is a complaint by an individual against a staff member based upon an alleged violation of a person’s rights under policy. It also refers to complaints one might have in regards to alleged professional inability.
A “grievant,” in this policy, refers to the person or persons making the complaint.
A “defendant,” is a person/s to which the complaint is directed.
QCS Grievance Policy
- At the end of each following step, the grievant has 5 working days to submit, in writing to the director, his/her dissatisfaction with the results of the previous level and request permission to move to the next level. If the grievant fails to do so, the matter is considered resolved. This request shall include the time, date, place and nature of the previous meeting. This request must be signed by the grievant.
- The director shall respond to all requests within 5 working days. Failure to do so automatically moves the matter to the requested level.
- Steps 2 – 4 shall be documented, signed by all attending, dated and submitted to the director within two working days after each meeting.
- At any time a resolution is reached and the defendant or any other involved party fails to fulfill the actions agreed upon, the grievant may resume the process at the level which had already been reached. The process does not have to restart unless a totally unrelated issue is involved.
Steps To Resolving Complaints and Grievances
Step 1: Grievant must first approach the defendant with which the problem rests. The problem may be personal or professional. Step 1 communicates and identifies the problem and attempts to reach a satisfactory resolution.
Step 2: Grievant shall meet with defendant and a facilitator. Step 2 is to allow a third party to act as a witness, facilitate and assist in finding a resolution.
Step 3: Grievant shall meet with the defendant, facilitator and the next immediate supervisor of the defendant except in cases involving the Director. The supervisor of the grievant would take up these cases. Step 3 is to help communicate both perspectives to the supervisor.
Step 4: The grievant shall meet with the defendant, the facilitator and the director. Both parties shall be allowed to speak. Step 4 is the final level in the grievance process. The decision at this level is final and to be carried out by all involved.