The Google Chrome browser uses a version of the Flash Player called Pepper Flash. Pepper Flash is built into Chrome and is used by default.

There are known issues with Pepper Flash such as audio distortion (robotic sounding, or choppy audio) and problems with the synchronization between audio and video, perceivable on the receiving end of the stream.

If the people receiving your stream are complaining of these problems, then it is likely that you may be having problems with Pepper Flash.

We recommend that you either:

  • use another browser, such as Firefox, Safari or Internet Explorer, or
  • disable Pepper Flash in Chrome and install the publicly available Flash Player.

To disable Pepper Flash, you can follow the instructions in the following article (courtesy of Newtriks LTD)

As the bottom of the article indicates, if you are having troubles disabling the Pepper Flash plugin, you may need to rename the Pepper Flash directory so that Chrome cannot find it. Onstream Webinars will not show you the warning after you successfully disable Pepper Flash.

*Note: * it may not be immediately obvious, but the article mentions that the very first thing you should do is to download and install the latest Flash Player version from Adobe in Chrome.


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