Our telephone Help Desk is always available by calling us on 1300 650 295 (Australia) or 0800-666539 (New Zealand).

Alternatively, you can log a support request directly from the Optomate Touch main menu, by clicking on the Contact Monkey tile, then Log Support Request.

Simply fill in the support details, including

1. How you would like your call returned (Telephone or Email).

2. The call priority.

  • P1 = Call back within 1 hour (reserved for systems that are down)
  • P2 = Call back within 4 hours
  • P3 = Call back anytime today
  • P4 = Call back today or tomorrow

3. Information detailing the issue you are experiencing.

When you submit your request, the system will send your details directly into our in-house support tracking system.


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