Maximum Export Duration
The maximum amount of video you can select for export is 1 hour by default. This maximum may be changed by editing the configuration file. Be aware, however, that increasing the maximum export duration may have other impacts on the system. For example, this may lead to longer processing times, increased disk utilization, and decreased video retention.
To change the default maximum export duration, the easiest way is for Administrators to use the Advanced Settings feature. For more details, please refer to the Orchid Core VMS Administrator Guide.
No Archives
“There are no archives in the specified region.” This error indicates that there is no video available for the selected time period. This may mean that Orchid Core VMS was not recording video, or that the video archives may have already been overwritten.
No Apparent Response
If Orchid Core VMS appears to stop responding after you’ve selected the file type for export, check the following:
- Look for an error icon in the web browser’s address bar. Pop-up blockers may be preventing Orchid Core VMS from opening a new page.
- Look in the system tray or in the Downloads folder for an indication that the video has been exported.
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