Troubleshooting the Camera Stream Status

This is the pop-up Menu icon that provides access to the Preview, Restart, and Verify options.

If there are any issues with the streams, you can troubleshoot within Orchid Core VMS by using the Preview, Restart, and Verify options. At the right end of each of the listed camera streams, you’ll see a pop-up menu. Click on the Menu icon, then click on any of the available options.

• Preview: View a live feed of the camera stream. If you are able to see moving video from the camera’s feed, then the server and the camera are properly connected.
• Restart: Closes and restarts the camera stream. You can then use the Preview button to verify that Orchid Core VMS is receiving video from the camera stream without having to navigate back to the Stage.
• Verify: Pings the camera and confirms whether or not Orchid Core VMS can communicate with the camera successfully. You will receive a message indicating if the system was able to verify a connection with the camera.

If the ping command is unsuccessful, the camera’s IP address may have been changed directly at the camera. If this is the case, obtain the new IP address and use the Recover Camera feature to reconnect.

(Please refer to the Advanced Topics section for additional help.)